[GAME TITLE] Refund Policy

Chapter 1: Digital Content Refund Standards

Cross-Platform Rules

Steam/Epic/Console Platforms

• 14 days + ≤2 hours playtime standard for standard purchases
• Pre-orders: Full refund available before game release (includes pre-load period)
• Cloud save errors: Refund window extendable to 30 days in case of platform-related data loss

Mobile-Specific Provisions

• Auto-renewal subscriptions: 48-hour cancellation notice required (as per EU mandate)
• Virtual currency: Proportional refund for unused balance (in accordance with Korea’s Game Industry Act)

Technical Refund Scenarios

• Hardware incompatibility: Refund requests must include DXDiag reports and error logs
• Server shutdown: Pro-rated refunds based on remaining service days for MMORPGs

Chapter 2: Legal Mandatory Clauses

Minor Protection

• Mainland China: Refund for minors (8-16 years old) for transactions exceeding ¥50 (requires household registration and timestamp proof)
• European Union: 14-day unconditional refund right (non-waivable as per Consumer Rights Directive)

Dispute Resolution

• Third-party arbitration: PayPal/Union Pay dispute channels prioritized for resolution
• Jurisdiction: Litigation to be conducted in the user’s local courts (as per Epic Clause 11.2)

Attachments

Refund Application Template

Virtual Asset Refund Formula

Regional Support Channels